Shipping
Shipping cost is generated directly from USPS and Fedex with our carrier discount applied. Please note that the carriers calculate rates based on dimensional weight which increases the cost-- even if it’s lightweight. We don’t hide the shipping cost within the products themselves.
Once we make your order and it’s and ready to ship, we’ll email you a tracking number. After it's picked up, the estimated transit time to your area for Fedex and USPS is shown in the transit map below.
Canadian orders: The Fedex charge on your order is for transportation only. Once your package arrives, you'll be responsible to pay a custom/broker fee, plus your province's standard tax. US dollars will be converted to CAD after it leaves our facility.
Damaged, Stolen, or Damaged Packages
Shipping Policy
Guinea Pig Cage Company will email shipping and tracking information once the order has been processed and labeled. Once it’s picked up, please pay close attention and track your package to ensure that someone is available to receive it upon delivery. In the event that no one is available to accept the package, the shipping carrier may leave the package at the delivery address at their discretion. Once the shipment leaves our facility, we don’t have control over local delivery drivers. Discretion is subjective and based on the driver, their local policies, weather, etc.
Damaged Packages
You must contact us within 48 hours of delivery if your package was damaged or missing items. The carriers can be pretty rough with handling, but we very carefully pack your item to minimize damage to the contents. You may be surprised even if the box appears damaged, there’s no damage to the contents. Please email us within 48 hours and send us photos of the damage so we can file a claim and replace any damaged items.
Stolen or Missing Packages
Guinea Pig Cage Company is not liable for packages that are stolen after delivery. To minimize the risk of package theft:
- Choose a secure delivery location.
- Track your package and be available at the time of delivery.
- Opt for delivery to a secure location such as a workplace or a neighbor's home if you are unavailable.
If you believe your package has been stolen or delivered to the wrong address, you should:
* Notify us within 48 hours of a Undelivered/Misdelivered package. The sooner we know, sooner we can try and resolve the problem.
- Check with neighbors or anyone else who may have received the package on your behalf or manager’s office/mailroom
- Report the theft to your local law enforcement authorities.
