Returns
As long as the products were not used in any way, you can return it within 21 days. Please Contact Us with your name and order number to obtain a RMA (Returned Merchandise Authorization) number and we’ll provide return instructions. Refused deliveries cannot not be refunded.
There is a 15% restocking fee on the product price paid. Refunds will be denied if the products show any type of use and must be in the original shipping box.
Original shipping is not refundable as it has already been paid to the carrier for the outbound delivery service, and you are responsible for the return shipping cost. You can use your preferred carrier, or we can send you a return label, and the return cost will be deducted from your refund.
Keep in mind, due to the carrier’s extra handling fees on large “dimensional weight” packages, the return shipping may cost you more than the outbound shipping. Be sure to use the measurements noted on the original label when returning and save the tracking number.
Non-Returnable Items
Coroplast sheet products: (Coroplast Sheet - 5 pcs 29x48) and (Full Sheet of Coroplast - Thirds) -- are not returnable.
Coroplast bases that were purchased with all four 10” height walls.
Our cages and accessories are very popular with the guinea pig community. A good alternative to recoup more of your investment is to list it locally online marketplaces such as Ebay, NextDoor.com, Craigslist.org, Facebook Marketplace.
Cancellations
Please be advised that cancellations will result in a 3% processing fee. Unless the product has already been made and labeled and you were emailed a tracking number, it's considered a return and are subject to the 15% restock fee.
Damaged, Stolen, or Damaged Packages
Shipping Policy
Guinea Pig Cage Company will email shipping and tracking information once the order has been processed and labeled. Once it’s picked up, please pay close attention and track your package to ensure that someone is available to receive it upon delivery. In the event that no one is available to accept the package, the shipping carrier may leave the package at the delivery address at their discretion. Once the shipment leaves our facility, we don’t have control over local delivery drivers. Discretion is subjective and based on the driver, their local policies, weather, etc.
Damaged Packages
You must contact us within 48 hours of delivery if your package was damaged or missing items. The carriers can be pretty rough with handling, but we very carefully pack your item to minimize damage to the contents. You may be surprised even if the box appears damaged, there’s no damage to the contents. Please email us within 48 hours and send us photos of the damage so we can file a claim and replace any damaged items.
Stolen or Missing Packages
Guinea Pig Cage Company is not liable for packages that are stolen after delivery. To minimize the risk of package theft:
- Choose a secure delivery location.
- Track your package and be available at the time of delivery.
- Opt for delivery to a secure location such as a workplace or a neighbor's home if you are unavailable.
If you believe your package has been stolen or delivered to the wrong address, you should:
* Notify us within 48 hours of a Undelivered/Misdelivered package. The sooner we know, sooner we can try and resolve the problem.
- Check with neighbors or anyone else who may have received the package on your behalf or manager’s office/mailroom
- Report the theft to your local law enforcement authorities.
