Returns
As long as the products were not used in any way, you can return it within 21 days. Please Contact Us with your name and order number to obtain a RMA (Returned Merchandise Authorization) number and we’ll provide return instructions. Refused deliveries cannot not be refunded.
There is a 10% restocking fee on the product price paid. Refunds will be denied if the products show any type of use and must be in the original shipping box.
Original shipping is not refundable as it has already been paid to the carrier for the outbound delivery service, and you are responsible for the return shipping cost. You can use your preferred carrier, or we can send you a return label, and the return cost will be deducted from your refund.
Keep in mind, due to the carrier’s extra handling fees on large “dimensional weight” packages, the return shipping may cost you more than the outbound shipping. Be sure to use the measurements noted on the original label when returning and save the tracking number.
Non-Returnable Items
Coroplast sheet products: (Coroplast Sheet - 5 pcs 29x48) and (Full Sheet of Coroplast - Thirds) -- are not returnable.
Coroplast bases that were purchased with the 10” height walls.
Our cages and accessories are very popular with the guinea pig community. A good alternative to recoup more of your investment is to list it locally online marketplaces such as Ebay, NextDoor.com, Craigslist.org, Facebook Marketplace.
Cancellations
Please be advised that cancellations will result in a 3% processing fee.
